Product
Frequently asked questions about Bigfoot
General
What kind of Internet connection should I have to use Bigfoot?
Bigfoot's performance is in part determined by the speed of your connection to the Internet. Smartware Group recommends that, as a minimum, you should have a Cable-Modem, DSL-Modem, ISDN, or T1-T3 connection.
For more information, please see our Tech Specs.
How much does Bigfoot cost?
Pricing varies based on the number of "users" and "requesters" that will be using the system. More users result in lower costs. Speak with an Account Executive for a quote.
What are the different types of 'users' in Bigfoot?
Bigfoot CMMS has 3 types if users: Regular, Requestor and Worker
'Regular' Users:
- * A user who will use all or part of the features within Bigfoot CMMS. The areas they can use is dependent on their permissions, typically set by the "Global Administrator".
- * This type of user will have a personalized profile, their own login and password.
- * Each individual regular user is charged separately.
- * Users cannot share logins – if another attempts, they will force existing same user to logoff.
'Requestor' Users:
- * These users have access to a limited set of features within Bigfoot CMMS: they can make a "request" and check the status of previously submitted requests.
- * This type of user will have a personalized profile, their own login and password.
- * Each individual requestor user is charged separately. Their fee is a small fraction of a regular user.
- * Users can share logins. Often customers will purchase these types of users by "department". The main ramification is that these users become "anonymous". There will be no way to verify precisely where the request came from if not a true individual user.
'Worker' Users:
- * These types of people do not actually have access to the system. They have no login nor password.
- * These "workers" are setup within Bigfoot CMMS so a "regular user" can assign work orders. An example would be outside contractors. Typically anyone who you might hand a printed WO or email could be a "worker".
Data, Security and other Technical FAQs
Is my data safe on your servers?
Yes! Your data is probably safer in our digital fortress than on your own servers.
Physical security includes:
- Multiple security checkpoints including security guards who check identification
- Alarm-protected doors
- Biometric hand scanning for access into the server areas and other intrusion detection
- All security is covered 24/7/365
Data security includes state-of-the-art intrusion detection thru an actively managed firewall and other technology.
We also have numerous levels of protection against hardware failure, natural disaster and other possible unforeseen events.
For more information, check our hosting partner, ViaWest:
Click here for more information
Where is my data hosted?
Smartware Group partners with ViaWest, a hosting service that provides a full range of managed and professional security services designed to provide customers with multiple layers of security through managed firewalls, 24/7 monitoring and technical support, intrusion detection, managed back-up services, vulnerability assessment and security policy design. For more information, see ViaWest.
How often is my data backed up?
Back-ups to tape are performed every day as well as instantly copied to an alternate/mirrored RAID hard drive on the server.
Can I host my own data?
Yes, but there are some conditions. You must have a minimum level data center that includes, but is not limited to:
- Windows Server 2003 server with IIS or equivalent
- SQL Server 2005 or higher
- Providing our staff with remote access to setup the environment
- High-speed Internet access at server and desktops
- A qualified staff member fluent in all above technologies
In addition, implementation/setup fees apply, and pricing for customer-hosted Bigfoot is different. Please contact you account representative for more details.
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